HELP & SUPPORT
Frequently Asked Questions
From opening an account at 90jile to withdrawing via bKash — find straightforward answers to the most common questions right here.
90jile is a trusted online betting and casino platform for players in Bangladesh. The questions below are organised into five sections — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you cannot find your question here, reach out to our 24/7 live chat support — help is available in Bengali.
Account and Registration
Creating an account at 90jile is very simple. Go to the registration page, enter your mobile number, choose a password, and fill in the required details. You must be at least 21 years old. Once registered successfully, you can log in right away and enjoy a 100% welcome bonus on your first deposit.
No. Only one account per player is allowed. Attempting to open multiple accounts may result in those accounts being closed and bonuses being forfeited. 90jile always enforces a single-account policy to keep the game fair and safe for everyone.
Click the "Forgot Password?" option on the login page. A one-time password (OTP) will be sent to your registered mobile number. After verifying it, set a new password. If you run into any trouble, our support team is available on 24/7 live chat to help you.
To ensure a safe and responsible gaming environment, 90jile may verify your identity before processing a withdrawal. You will generally need to submit a photo of your national ID card or passport. This is a one-time process and helps keep your account secure.
Yes, 90jile is fully mobile-friendly. Visit the site from any Android or iOS smartphone browser and log in — no separate app download needed. The experience is just as smooth as on a desktop.
Deposits and Withdrawals
Deposits via bKash, Nagad, Rocket, or Upay are generally credited to your account within a few minutes. The minimum deposit amount is ৳100. No extra fee is charged on transactions.
The minimum withdrawal amount at 90jile is ৳800. After the request is approved, funds are typically transferred to your bKash, Nagad, Rocket, or Upay account within 15 minutes to 2 hours.
90jile currently supports the most popular mobile financial services in Bangladesh: bKash, Nagad, Rocket, and Upay. The minimum deposit across all methods is ৳100 and the minimum withdrawal is ৳800.
A withdrawal request can be cancelled before processing begins. Once processing has started, it cannot be cancelled. If you need to cancel urgently, contact live chat right away and our support team will do their best to assist you.
90jile does not charge any transaction fees on its end. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own charges. Please check with the relevant service provider for details.
Games and How to Play
To bet on BPL or any other cricket tournament, go to the cricket section on 90jile. Select a match, choose a market (match winner, top batter, total runs, etc.), and enter your stake. Check the odds before confirming your bet. In-play betting is also available after a match has started.
RTP (Return to Player) is a theoretical figure showing what percentage of wagers a game returns to players over the long term. Volatility, or variance, refers to the frequency and size of wins — high volatility means fewer but larger wins, while low volatility means smaller but more frequent wins. This information is usually found in the game's info panel.
Yes, the live casino section at 90jile is fully mobile-compatible. Live dealer tables from Evolution Gaming and Ezugi run smoothly on smartphones with seamless video streaming. A good internet connection will make the experience even better.
90jile uses games only from certified providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, etc.) that use independently audited random number generators (RNG). This ensures that the outcome of every round is completely random and fair.
Aviator by Spribe is a crash-style game. As a plane takes off, a multiplier keeps rising. You need to cash out before the plane crashes. If you do not cash out in time, your bet is lost. There is also an option to place two bets at once, which opens up strategic gameplay.
Bonuses and Promotions
When you make your first deposit, 90jile will give you a 100% match bonus of up to ৳10,000. For example, deposit ৳1,000 and you will receive an extra ৳1,000 bonus — bringing your total balance to ৳2,000. The bonus is credited to your account automatically.
A wagering requirement is the total amount you need to bet before a bonus can be withdrawn. For the 90jile welcome bonus, this is 10 times (10x). That means if you receive a ৳1,000 bonus, you need to wager ৳10,000 before you can withdraw — which is quite low compared to the industry standard.
The 90jile VIP program has 4 levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%), and Platinum (up to 1.0%). You can move up to higher levels by playing regularly.
VIP cashback is calculated every week. Based on your total weekly wagers, cashback is credited to your account at the rate set for your level. The amount is added to your balance and can be used for playing or withdrawn.
If the wagering requirement is not completed within the specified time, the bonus balance will expire. However, your original deposit remains safe. See our terms and conditions page for full details on bonus validity and conditions.
Security and Responsible Gaming
Yes. 90jile uses SSL encryption technology to keep all data secure. Your personal and financial information is not shared with third parties. Respecting your privacy is a commitment we take seriously.
90jile strictly enforces a 21+ policy. Only individuals aged 21 or older may open an account and play. Age is verified at registration, and accounts belonging to minors are closed.
90jile gives responsible gaming the highest priority. If you would like a temporary break or self-exclusion, contact us via live chat or email [email protected]. Our team will promptly apply limits or a suspension to your account.
If you keep playing to try to recover lost money, spend beyond your budget, or hide your gambling from family or work — these are warning signs. Visit our responsible gaming page for detailed guides and resources to help you.
The 90jile support team is available in Bangladesh Standard Time (BST), 24 hours a day, 7 days a week, and provides full assistance in Bengali. Use the live chat option on the site or email [email protected].
Still have questions? Contact support
Our Bengali-speaking support team is here for you with any issue — day or night.
Live Chat Available 24/7 | [email protected]
Support Channels
Contact Us
Live Chat
Click the live chat icon from any page on the site. Get instant help in Bengali — 24 hours a day, 7 days a week.
Email Support
For detailed questions or complex account-related matters, email us at [email protected] — we will get back to you quickly.